Last Updated: 04-09-2025
1. Introduction
MartVenue.com is based in Kaushambi, Ghaziabad. We strive to provide the best quality products and services to our customers. However, due to the nature of our business, we maintain a strict No Return & No Exchange Policy.
1. No Returns or Exchanges
- Once an order is placed and delivered, it cannot be returned or exchanged under any circumstances.
- Customers are requested to review product details carefully before making a purchase.
2. Defective or Damaged Products
- In the rare event that you receive a defective or damaged product, please contact our customer support team within 48 hours of delivery with clear images/videos of the issue.
- Our team will review the case and provide a resolution, which may include a replacement or refund at our sole discretion.
3. Non-Returnable Items
All items sold on MartVenue.com fall under the no-return/no-exchange policy, including but not limited to:
- Custom or personalized items
- Clearance or sale items
- Perishable or hygiene-sensitive products
4. Refunds (If Applicable)
- Refunds will only be processed in cases where MartVenue.com is unable to fulfill the order or in approved cases of defective/damaged products.
- Refunds, if applicable, will be processed within 7–10 business days after confirmation.
5. Customer Responsibility
Customers are advised to provide correct delivery details while placing the order. MartVenue.com will not be responsible for failed deliveries due to incorrect addresses or contact information.
6. Policy Updates
MartVenue.com reserves the right to update or revise this policy at any time without prior notice. Customers are advised to check this page periodically for updates.
Contact Us
For any concerns or queries, please reach out to us at:
info@martvenue.com
+91 8287234369